Dear Customers,
We wanted to share an update regarding our Facebook and Instagram accounts. Last night, we received a notification that our Facebook account has been temporarily suspended due to “suspicious activity.” After some investigation, we believe this was triggered by an automatic security flag related to switching between multiple devices and browsers—a standard precaution by Meta.
Unfortunately, this has also affected our Instagram account, which is linked to Facebook. As a result, we are currently unable to post updates or respond to messages on either platform.
What This Means for You
While we work on resolving this issue with Meta, please know:
• Our website remains fully operational, and you can explore our collections or make purchases at www.thebabycotshop.com.
• For inquiries or assistance, you can reach us via:
• Email: design@thebabycotshop.com
• Phone/WhatsApp: 020 3375 1483
•We have also set up a temporary Instagram account where you can continue to receive updates and inspiration: @thebabycotshopchelsea
This experience has highlighted how much of our digital presence relies on third-party platforms like Meta. Platforms like Facebook and Instagram are invaluable tools for connecting with our wonderful customers, but they also remind us of the importance of diversifying how we communicate.
If you haven’t already, here are a few ways to ensure you never miss an update from us:
1. Subscribe to Our Newsletter: Be the first to know about new products, events, and exclusive offers.
2. Bookmark Our Website: Everything from our collections to our blog is available anytime at www.thebabycotshop.com.
3. Follow Our Temporary Instagram Account: Stay connected at @thebabycotshopchelsea
We deeply value your support and understanding as we work to resolve this issue. Rest assured, we’re doing everything possible to restore access to our accounts, and we’ll keep you updated every step of the way.
Thank you for being a part of The Baby Cot Shop family. We look forward to continuing to serve you through every channel available!