Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order, bespoke or personalised items, and made-to-order bedding, furniture, art or decor, lighting and rugs.

You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.

Distance selling regulations only apply if your item has not been custom made for you. If the Distance Selling Regulations do apply and you need to return an item, the item has to be returned to us within 14 days of your receipt of the order. Please call or email us before returning the item/product for instructions. Returned items need to be in a saleable condition, non-customised, unused and unpacked and made within 14 days of purchase. Unfortunately, we cannot refund delivery charges if you change your mind.

Please note that discounted or sale items are non-refundable and non-returnable.

Custom made, bespoke products or made-to-order items like personalised gifts, made-to-order furniture, furnishings, fabric and wallpaper are non-returnable, non-refundable and cannot be exchanged. All goods must be inspected immediately following delivery and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from defects in manufacturing or delivery by our representatives.

This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by The Baby Cot Shop, failure to follow The Baby Cot Shop’s instructions on aftercare, or any alteration or repair carried out without our approval. Occasionally, delays occur which are outside of our control such as production or shipping delays. We will not allow a cancellation in such circumstances and all efforts will be made to expedite the delivery of your items.

Please call us on 0203 371 7530 for assistance if you are unsure about selecting a custom made item. We are here for you Monday through Saturday between 10am and 6pm. Or send us an email anytime for an immediate response.